Position: Assistant Manager
Reports To: Property Manager
Department/Location: On-Site
FLSA Status: Non-Exempt

Position Summary: While maintaining the highest degree of integrity, this at-will position is responsible for Assisting the Property Manager in the day-to-day operations of the property. Additionally, in the absence of the Property Manager, the Assistant Manager will assume all responsibilities related to the PM's role. They will act as the secondary liaison between staff, residents, and vendors, ensuring effective communication and strong relationships.

Essential Duties and Responsibilities: The following list of responsibilities is representative of tasks required by the employee, however, should not be construed as a complete list of responsibilities the job may require.

• Assist Manager in planning and directing day-to-day operations of maintenance staff.
• Maintain proper documentation of leasing, rents, deposits, fees and move-out charges.
• Achieve financial objectives by collecting rents, move-out charges and collections.
• Prepare weekly delinquency and collections reports.
• Generate and deliver resident notices.
• Assist with opening and closing the office and greeting and touring prospects
• Assist with incoming and outgoing phone, email and prospect traffic.
• Complete weekly market surveys.
• Lead outreach and online marketing efforts.
• Organize and audit files, leases and all related paperwork.
• Accept and process service requests via phone, email and/or software.
• Assist in training new associates and provide training related to each employee's role.
• Ensure adherence to all safety policies and procedures.

Competency/Minimum Qualifications: To perform the job successfully, an individual should demonstrate competency in the tasks below. Additionally, for individuals with disabilities, reasonable accommodations may be made to enable the individual to perform the essential responsibilities.

• Willing to be a team-player with aptitude to build team morale.
• Must be detail oriented, flexible and possess ability to multi-task.
• Self-motivated and self-directed.
• Exceptional communication skills; both verbally and in writing.
• Ability to exercise quick and accurate judgement when problem solving and resolving conflicts.
• Maintain a high-level of professionalism and ability to keep confidential information.
• Previous experience in multi-family housing.
• Possess extensive knowledge of fair housing and Equal Employment laws.
• Possess a working knowledge of property management software and computer skills such as AppFolio, MS Word, Excel and Outlook.

Education/Experience: Requires High School Diploma or GED and at least one year of property maintenance experience, or equivalent combination of education and experience.

Physical Demands: The physical demands described here are representative of those an employee may encounter while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position may require sitting, standing, stooping, bending, light to moderate lifting, pushing, climbing stairs, and walking for the duration of an entire shift. While performing the duties of this job, the individual may be exposed to a wide variety of environmental conditions including adverse weather and extreme temperatures.

Employee Acknowledgement: While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict tasks that may be assigned. The above description is subject to change, modification, and addition as deemed necessary by Mecca Property Management.